Try your purchase on in the comfort of your own home and let us know straightaway if you’d like a different size or a refund. You have 14 days from receiving your order to: Create your exchange or return here. Pack your item(s) and invoice into a bag or box. Take your return to your nearest post office. Send your purchase back to us. Items must be returned to us unused with all FIVE SENSES tags and labels still attached. Returns that do not meet our policy will be sent back to you. Need a different size or color? If you wish to try another style, simply return it for a store credit refund and purchase the new item separately.

As soon as you've decided you'd like to exchange or return, you have 14 days from the date you received your order. Please follow the below steps: Create your exchange or return here. Fill in the fields and click on the "Start return" button. We’ll then send you an email with your return instructions. Return your purchase: Customers are responsible for shipment costs for returns and exchanges.

You can choose to receive your refund either as store credit or back to the original payment method. Please note that refunds can take up to 20 working days to show on your account due to varying processing times between payment providers. Customs duties, sales taxes, and shipping fees are non-refundable through FIVE SENSES. However, you may be able to recover customs duties and sales taxes by contacting your local customs bureau or hiring a customs broker.

All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and the FIVE SENSES tags attached to them (if applicable). This includes all packaging, accessories and authenticity cards/dust bags. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly. For example, we may make a reduction in the following circumstances: the product(s) have been used, worn, damaged or washed; the FIVE SENSES tag are not attached to the product(s) or have not been returned. Please note that FIVE SENSES tags constitute an integral part of each product; and/or you have not returned any packaging which is considered an integral part of a product (such as a dust bag). You will be informed if we propose to reduce your refund for this reason. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense. Accessories All packaging such as authenticity cards, dust bags and leather tags should be included with your return. Please handle light-colored accessories carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored. Gift returns To arrange a gift return, please email us for further assistance. Late Returns Your item(s) should be sent back to us within 14 days of receiving you order. Returns outside this timeframe may be accepted at the discretion of FIVE SENSES and may only be refunded as a store credit. Colors We have made every effort to display the colors of our products that appear on FIVE SENSES as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.