Registration and account terms and conditions

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To use some of the services or features made available to you on this Site you will need to register for an account. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address support@fivesensesil.com. We may also change registration requirements from time to time.

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Here are the some of the benefits you’ll be able to enjoy by registering with us for a FIVE SENSES account:

• Track your orders and review past purchase

• Build a customized Wish List 

• Save your address and card details so you can shop even quicker next time

• Manage your account details, address book and email preferences

To create an account, simply click on SIGN IN to fill in your details. The account password you create should be unique and kept secure, and you must notify FIVE SENSES immediately of any breach of security or unauthorized use of your account.

Should you have any issues with your account or need any help in relation to it, then please do not hesitate to contact our Customer Care team. However, please note that we can only communicate with the named account holder in relation to any questions, changes or cancellation of an account. 

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Eligibility to purchase​

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In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

The Site is available only to individuals and others who meet the FIVE SENSES terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to FIVE SENSES, whose applications are acceptable to FIVE SENSES and who have authorized FIVE SENSES to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Products purchased by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit. In addition, FIVE SENSES reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

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By making an offer to purchase merchandise you expressly authorize us to perform credit checks and where FIVE SENSES feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.

Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

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Orders​

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All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

FIVE SENSES offers products for sale that are available for dispatch from our distribution center. Occasionally however, we may be waiting for shipments from our factories suppliers. This will ensure that you receive this item in priority once the factorie has been delivered to FIVE SENSES. 

Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the Advance Payment to your credit/debit card within thirty days of being advised that merchandise has become unavailable.

FIVE SENSES will store a record of your transactions for a minimum of one year.

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Pricing Policy

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Prices shown on the Site are in USD.

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All prices and offers remain valid as advertised from time to time. The USD price of a product displayed on the Site at the time the order is accepted will be honored, except in cases of patent error.

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From time to time, prices are subject to change in response to currency exchange rate changes,markdowns and other commercial factors. The price applicable to your order will be the price current at the time your order is accepted.

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Customers purchasing from a country served as DDP will incur relevant import duty and tax. These costs are not included in the final purchase price. Customers purchasing from a country served as DDU will be charged for the items purchased and shipping costs only. 

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If you are a customer whose credit/debit card is not denominated in USD, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

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Regardless of your shopping destination and the currency you shop in, your purchase may be processed by one of our regional affiliate companies in which case your bank may charge you an international transaction fee. FIVE SENSES is not responsible for any such fee or charge.  

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Sale price adjustment policy

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FIVE SENSES is happy to offer a Sale Price. We are unable to offer price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked-down.

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Acceptance of your order​

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Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

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Acceptance of your order and completion of the contract between you and FIVE SENSES will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Israel and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of FIVE SENSES.

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We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.

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We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

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Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.

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Payment​

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We accept Visa, MasterCard and more, and any other methods which may be clearly advertised on the Site from time to time. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to FIVESENSESIL.COM. Payment will be debited and cleared from your account upon dispatch of your order by FIVE SENSES. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to FIVE SENSES, we will not be liable for any delay or non-delivery.

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We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using SSL Secure shopping , a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered FIVE SENSES user, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions which you have initiated.

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To help ensure that your shopping experience is safe, simple, and secure, FIVE SENSES uses Secure Socket Layer (SSL) technology.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

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Promotion Codes

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Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.

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Insurance and delivery

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You will own the goods on and from the later of the point in time when: (a) we receive payment in full, or (b) we deliver the goods to you.

FIVE SENSES insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by FIVE SENSES, and transfer of responsibility in the same way. The goods are your responsibility from the time we deliver them to the address you gave us.

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Our shipping suppliers can deliver to certain destinations without collecting a signature. Please note, that if no signature is collected, you agree to our terms and conditions and, confirm that FIVE SENSES can leave your package(s) outside the premises at the shipping address provided by you without obtaining a signature for proof of delivery and take full responsibility for any loss or damage that may occur. On occasion, the shipping suppliers may refuse to deliver your order if they are of the opinion that the shipping address is considered to be unsafe.

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Please note that we aim to dispatch all orders within 7 business days during sale periods. Delivery times appearing on the site are estimates and are to be used as a guide only and commence from the date of dispatch. In any event, we will deliver the goods to you within 30 business days of the day on which we accept your order. FIVE SENSES is not responsible for any delays caused by destination customs clearance processes.

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If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund for any goods you have paid for but not received.

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No commercial use​

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This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

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Your activity​

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You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis.

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Third party​

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We may include hyperlinks on this Site to other websites or resources operated by parties other than FIVE SENSES, including advertisers. FIVE SENSES has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

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Your rights​

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You have certain rights under the law. These include that any products you order through this Site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Site.

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Limits on our liability​

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We accept liability for death and personal injury arising from our negligence or that of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents.

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If FIVE SENSES fail to comply with the TOS, we are responsible for loss or damage you suffer as a foreseeable result of us breaching the TOS. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the contract is made, both you and FIVE SENSES knew it might happen, for example, if you discussed it with us during the sales process. We will only be liable for loss or damage to the total value of goods purchased.

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We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).

We are also not responsible for failure to meet any of our obligations under the TOS where such failure is due to events beyond our reasonable control.

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Compensation​

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At our request, you agree to compensate us fully, defend us, and hold us FIVE SENSES harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you, including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.

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Our relationship​

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You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and FIVE SENSES as a result of the TOS or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of FIVE SENSES, and we shall not be liable for any representation, act, or omission on your part.

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No waiver​

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If you breach the TOS and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS.

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Complaints and Governing law​

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If you have a complaint about us email support@fivesensesil.com giving full details including date of purchase and order reference number where applicable and your full name and address and contact details. The TOS together with all our policies and procedures will be governed by and construed in accordance to the Israeli law and the relevant courts of Israel will have exclusive jurisdiction.