Does the order include a gift box?
All standard deliveries arrive in a box customised with the Five Senses logo, the perfect gift packaging. Five Senses is delighted to offer this packaging free of charge to all customers without any need to select the option at checkout. For international express deliveries, parcels may be shipped in the courier’s box. In this case, you may leave a note at checkout to request our branded packaging inside your order, so it arrives ready to gift.
Where can I find a size guide?
A detailed size guide is available on every product page to help you choose the perfect fit.
Can I amend my order before it is shipped?
Amendments can be made before the warehouse has processed the order. If you’ve changed your mind, we suggest that you contact Customer Service immediately and they will check the status of your request.
How can I pay for my order?
You can pay with all major credit cards or via PayPal. All payments are processed securely and encrypted in accordance with international standards.
What are the delivery times?
Deliveries usually arrive within 5–7 business days. Delivery times may vary depending on the address and product availability.
What are the shipping costs?
hipping is complimentary for all orders within Israel. For international orders, shipping rates vary by region and are calculated at checkout.
What happens if I am not at home when my order arrives?
The courier will contact you to arrange delivery. If you are unavailable, you may request the parcel to be left in a safe place (such as by the door, in a meter box, or with a neighbor). Please note: in such cases, responsibility for the parcel transfers to you, and Five Senses cannot be held liable for loss or damage.
Can I ship to any address?
es. We offer international delivery. Availability and rates can be checked at checkout.
How does the exchange policy work?
You may request an exchange within 14 days of receiving your order, provided the item is unused and in new condition. To submit a request, please complete the Return Form. Once submitted, our Customer Care team will contact you with the next steps.