Does the order include a gift box?
All standard deliveries - including domestic UPS and international Eco Post shipments - arrive in a signature box, custom-designed with the Five Senses logo.
Each piece is beautifully packaged, ready to gift upon arrival.
We are delighted to offer this premium packaging free of charge to all customers, with no need to select it at checkout.
For international express deliveries shipped with FedEx, parcels are sent in the courier’s protective packaging.
HOW DO I CHOOSE THE RIGHT SIZE?
A detailed size guide is available on every product page to help you find your best fit.
All Five Senses pieces are designed according to European sizing, with an emphasis on comfort and flattering proportions.
If you are between sizes or need additional assistance, our Customer Care team will be happy to help you choose the right size.
IS IT SAFE TO SHOP ON THE WEBSITE?
Yes. All payments on Five Senses are processed through secure and encrypted payment systems that comply with international security standards.
Your payment information is protected throughout the checkout process, and Five Senses does not store complete credit card details.
WHAT PAYMENT METHODS ARE AVAILABLE?
You may complete your purchase using major credit cards and PayPal.
All payments are processed securely through trusted payment providers, and an order confirmation will be sent to you once your purchase has been completed successfully.
CAN I RETURN OR EXCHANGE AN ITEM?
Yes. Return and exchange requests may be submitted within 14 days of delivery, in accordance with our Returns & Exchanges policy.
Items must be unworn, unused and returned in their original condition and packaging.
For more information, please visit our Returns & Exchanges page.
WHAT DELIVERY OPTIONS ARE AVAILABLE?
Delivery options vary by destination and are clearly displayed at checkout based on your address.
Each order is shipped with trusted couriers to ensure a reliable and seamless delivery experience.
Within Israel
• Pickup Point / Locker Delivery – Choose a nearby pickup location or locker at checkout. You’ll receive an SMS notification once your order is ready for collection.
• Home Delivery (UPS) – Delivered directly to your door within 1–7 business days, with advance SMS notification.
International Orders
• Economy Delivery (EcoPost) – Reliable standard service handled by the local postal partner in your country. Estimated delivery: 5–12 business days, depending on the destination.
• Express Delivery (FedEx) – Fast courier delivery directly to your address within 2–4 business days, including full tracking.
All shipping options include tracking. Final rates and available services are shown at checkout based on your location.
WHAT ARE THE DELIVERY TIMES?
Delivery times vary depending on the destination and shipping method selected.
Estimated delivery times will be displayed at checkout once your shipping address has been entered.
For more information, please visit our Delivery page.
What are the shipping costs?
Shipping rates are automatically calculated at checkout based on your delivery address and selected service.
You’ll see all available options and exact prices before completing your purchase - no hidden fees, ever.
Each parcel is carefully prepared and shipped with trusted couriers (FedEx, UPS, and EcoPost) to ensure a smooth, reliable delivery experience.
Will I have to pay customs duties or import taxes?
Orders delivered within Israel are not subject to additional customs or import charges.
For international orders, customs duties and import taxes may apply depending on your country’s regulations. These charges, if applicable, are determined by the local authorities and are the responsibility of the customer.
We recommend checking your local customs guidelines for more information.
What happens if I am not at home when my order arrives?
Within Israel
Deliveries are handled by UPS. You’ll receive an SMS on the scheduled delivery day.
If the courier cannot reach you, a reattempt will be made.
To avoid delays or return of the parcel, please ensure someone is available to receive the delivery.
International Orders
• Economy Delivery (EcoPost) – If you’re not at home, delivery will usually be attempted to your local mailbox or nearest postal branch. A collection notice may be left for pickup.
• Express Delivery (FedEx) – If you’re unavailable, another delivery attempt will be made, or a notice will be sent with instructions to reschedule or collect your parcel.
Once a parcel has been marked as delivered or returned after unsuccessful delivery attempts, Five Senses cannot be held liable for delays or additional shipping costs.
Can I track my order?
Yes. Once your order has been dispatched, a tracking link will be emailed to you so you can follow its progress at any time.
How can I contact customer service?
Our Customer Care team will be happy to assist you with any questions regarding orders, delivery, sizing or products.
You may contact us via WhatsApp or by email at support@fivesensesil.com.