CUSTOMER CARE

Privacy Policy

Introduction

At Five Senses, we value your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use and protect your information when you visit our website or place an order through our online store.

By using our website, you agree to the terms outlined in this Privacy Policy.

Information We Collect

When you place an order or interact with our website, we may collect personal information such as:

  • Full name
  • Email address
  • Phone number
  • Shipping address
  • Payment information (processed securely through third-party payment providers)

We may also collect certain non-personal information, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage and browsing data

How We Use Your Information

The information we collect may be used to:

  • Process and fulfill orders
  • Provide customer support
  • Improve our website and services
  • Enhance your shopping experience
  • Communicate with you regarding your orders
  • Send updates, promotions and newsletters, subject to your consent and applicable laws

Data Security

Five Senses takes reasonable measures to protect the personal information provided by its customers.

While we strive to safeguard your information, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Sharing Information with Third Parties

In order to provide our services, we may share certain information with trusted third-party service providers, including:

  • Payment processors
  • Shipping and logistics providers
  • Website hosting and technology providers
  • Analytics providers
  • Marketing and advertising partners
  • Customer support service providers

Information is shared only when necessary for the operation of our business and in accordance with applicable laws.

Cookies

Our website uses cookies to ensure proper functionality, improve user experience and analyze website traffic.

You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.

Your Rights

Subject to applicable laws, you may request access to your personal information, request corrections, or ask that certain information be deleted.

Contact Us

If you have any questions regarding this Privacy Policy or the way your information is handled, please contact us at:

support@fivesensesil.com